POSITION
Cash Management Specialist

PRIMARY OBJECTIVE

Provide customer service for both external and internal customers by assisting with all facets of our Cash Management/Operations department including adjustments, reconciliations, and international services.

MAJOR DUTIES/RESPONSIBILITIES

• Work under general supervision and in compliance with established policies, procedures, and regulations

• Provide superior customer support primarily via telephone and email for cash management products and services

• Communicate effectively with coworkers, partner banks, and vendors to identify and research issues with a timely resolution

• Complete reconciliations for due from and general ledger accounts

• Process customer account agreements and complete setup for new account

• Process ViewPointe exchange settlement

• Verify and correct availability of funds for image cash letter deposits

• Process in-clearings and chargebacks from the Federal Reserve

• Conduct research and adjustments, both monetary and non-monetary

• Process International currency orders/deposits, draft orders/deposits, and chargebacks

• Administer downloads from the Federal Reserve

• Process ACH imports, balancing, non-post items, International ACH Transactions (IAT), Notifications of Change (NOC), returns, and research rejects

• Distribute overdraft report, including resolution, and conduct high-risk monitoring for daylight overdrafts

• Image document scanning and verification

• Provide support, training, demonstrations, and conversions for the cash management system

• Participate in infrequent front desk rotation schedule

REQUIRED EXPERIENCE/EDUCATION/KNOWLEDGE/SKILLS

• At least 3 years of work experience in banking Cash Management operations and/or 3 years of accounting work experience

• At least 3 years of work experience in international bank operations preferred

• High School diploma or equivalent

• Accredited ACH Professional (AAP) certification or ACH experience preferred

• National Check Payments (NCP) certification or Check 21 processing, adjustments, and research experience preferred

• Faster Payments Professional (FPP) certification or Faster Payments experience preferred

• Computer skills including software applications such as Excel, Word, Access, and Outlook

• Ten-key calculator by touch

• Exceptional customer service, telephone and problem-solving skills

• Strong communication skills – verbal, written, and interpersonal

• Detail-oriented and accurate data entry skills

• Ability to work well independently and in a cross-trained team environment

• Ability to multi-task and transfer from one function/department to another well

• Ability to work well with coworkers with various levels of banking knowledge

• Authorization to work in the U.S. without employer sponsorship

DESIRED EXPERIENCE/KNOWLEDGE/SKILLS

• Experience with Azure Cloud Services

• Knowledge of DevOps/DevSecOps principles

• Experience with containerization and microservices architecture

• Background in Financial Services

WORK ENVIRONMENT

• Professional high-rise office in a secure suite in downtown Denver, CO.

• 8-hour rotating schedule between 7:00am-5:00pm, Monday-Friday with infrequent overtime as needed

• Position is not eligible for remote work

• Extended periods of time using phone, computer, and ten-key calculator

Hiring salary range is available upon request - please contact Human Resources or hiring manager for information.