Your path to a fullfilling banking career starts here
WHY JOIN BANKERS’ BANK OF THE WEST?
At Bankers’ Bank of the West, we’re more than a financial institution - we’re a trusted partner to community banks across the Great Plains and Western States. As a correspondent and consultative services provider, we support the success of local financial institutions, helping them thrive in their communities. That starts with our people. We’ve built a team of experienced, dedicated professionals who are passionate about making a difference.
WHAT EMPLOYEES EXPERIENCE:
Purposeful work alongside a genuinely caring, collaborative team committed to making a positive impact on community banks and their communities. Whether you’re advancing your skills or taking on new challenges, we’re committed to your long-term development and a work-life balance that is real.
We offer competitive compensation with annual bonus eligibility and a full benefits package including medical, dental, life, and long-term disability insurance; HSA with employer contribution; transportation allowance; 11 paid holidays; and generous vacation, sick and personal time off. Our 401(k) Plan includes 7.5% employer matching/contributions and immediate vesting.
Position
Cash Management Specialist
PRIMARY OBJECTIVE
The Cash Management Specialist supports the Bank’s community bank customers and internal stakeholders by providing expertise in deposit operations, treasury services, and community bank client support. This role contributes to the efficient delivery of the Bank’s cash and payment services, including ACH origination and settlement, check and image cash letter processing, instant payments (FedNow® and RTP®), account reconciliations, and international services. The Cash Management Specialist works closely with community bank clients, partner banks, and internal teams to ensure accurate processing, timely resolution of issues, and a strong customer experience.
MAJOR DUTIES/RESPONSIBILITIES
Work under general supervision and in compliance with established policies, procedures, and regulations.
Provide customer support via telephone and email for cash management products and services.
Communicate effectively with coworkers, community bank customers, other bank partners, and vendors to identify and research issues and resolve them in a timely manner.
Complete reconciliations for due from and general ledger accounts, researching as necessary to identify and resolve errors and anomalies.
Process customer account agreements and complete the onboarding for new accounts.
Process ViewPointe exchange settlement to facilitate the exchange and settlement of payments.
Verify and correct the availability of funds for image cash letter deposits.
Process ACH imports, balancing, non-post items, International ACH Transactions (IAT), Notifications of Change (NOC), returns, and research rejects.
Process in-clearings and chargebacks and administer downloads from the Federal Reserve.
Conduct monetary and non-monetary research and adjustments.
Process International currency orders/deposits, draft orders/deposits, and chargebacks.
Distribute overdraft reports, including resolution, and conduct high-risk monitoring for daylight overdrafts.
Complete image document scanning and verification and remote check deposits.
Provide support, training, demonstrations, and conversions for the cash management system.
Coordinate with business relationship managers to expand services.
Participate in an infrequent front desk rotation schedule.
REQUIRED EXPERIENCE/ EDUCATION
At least three (3) years of work experience in banking Cash Management operations and/or three (3) years of accounting work experience.
At least three (3) years of work experience in international bank operations preferred.
High School diploma or equivalent.
Accredited ACH Professional (AAP) certification or ACH experience and NACHA understanding preferred.
National Check Payments (NCP) certification or Check 21 processing, adjustments, and research experience preferred.
Faster Payments Professional (FPP) certification or Faster Payments experience preferred
REQUIRED KNOWLEDGE/SKILLS
Excellent verbal and written communication, customer service, interpersonal, and problem-solving skills across all organizational levels and varying degrees of banking knowledge.
Ability to work independently and as part of a cross-trained team with the ability to multitask and rotate responsibilities.
Demonstrate a high degree of attention to detail, accuracy, initiative, and dependability.
Maintain positive relationships and communicate effectively with customers, employees, and management.
Strong organizational, time-management, problem-solving, and accurate data entry skills.
Proficiency in Microsoft Office applications (Excel, Word, and Outlook), Adobe Acrobat, and ten-key calculator by touch, with a willingness to adapt to new technology.
Understanding of banking regulations, laws, and procedures.
Ability to lift up to 40 lbs.
Authorization to work in the U.S. without employer sponsorship.
WORK ENVIRONMENT
Primary workspace designation is onsite.
Professional environment in a secure high-rise office suite in downtown Denver, CO.
Work hours may vary between 5:00 a.m. and 7:00 p.m. Monday-Friday. Primary work hours are 7:30 a.m.-4:30 p.m. Monday-Friday with infrequent overtime as needed.
Extended periods of desk-based computer and telephone usage.
Hiring salary range is available upon request - please contact Human Resources or hiring manager for information.